Alpha Fire Alarms are committed to protecting and respecting their clients privacy.
This Privacy Policy sets out how Alpha Fire AlarmsLtd, obtain, store and use personal information. This Privacy Policy is effective from 20th December 2017.
Please read this policy carefully and if necessary retain it for your records.
Any questions regarding this Policy and our privacy practices should be sent by email to info@alphafirealarms.comor by writing to Alpha Fire AlarmsLtd, Unit 15 Orion Court, Cranes Farm Road, Basildon, Essex, SS14 3DB, alternatively you can telephone 01268 289990.
Who are we?
Alpha Fire Alarms Ltdprovides design, installation, maintenance and commissioning services for fire detection systems and emergency lighting.
How do we collect information from you?
We obtain information from customers and suppliers provided by them to satisfy contractual obligations.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, phone number, system types and records of services provided by Alpha Fire Alarms Ltd. In terms of suppliers, we also hold bank details to allow us to pay for goods and services used.
How is your information used?
Personal information is used for administrative and business purposes,relating to our legal rights and obligations under our contractual terms (particularly to contact you regarding any of your fire alarm systems or, in the case of suppliers to place an order for goods or services)
We retain your information for no longer than necessary, considering any legal obligations we have (e.g. to maintain records for tax purposes) and any other legal basis we have for using your personal information e.g. your consent, performance of a contract with you or our legitimate interests as a business.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf:Only to the extent necessary to fulfil any contracts we enter with you, or where required by law or to enforce our legal rights. We may pass your information to our third-party service providers,subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. We have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties beyond Alpha Fire Alarms Ltd network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with:We work closely with various third-party product providers to satisfy our contractual obligations, such as fire extinguisher servicing.In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.
We may transfer your personal information to a third party as part of a sale of some or all our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Use of cookies: we do not use cookies on our website
Transfers of your personal information outside the European Economic Area: we will not transfer your personal information outside of the European Economic Area.
Your choices and rights
Your rights in relation to your personal information;
- to access your personal information and to be informed about its use
- to correct your personal information
- to have your personal information deleted
- to restrict the use of your personal information
- to object to the use of your personal information
- to complain to a supervisory authority
- to withdraw your consent to the use of your personal information
You have a choice on whether you allow the data controllerAlpha Fire Alarms Ltd to store your personal data. If you wish to remove your consent you may do so by e-mailing info@alphafirealarms.com, or write to us at Alpha Fire Alarms Ltd, Unit 15 Orion Court, Cranes Farm Road, Basildon, Essex, SS14 3DB, or alternatively telephone us on 01268 289990.
How you can access and update your information
The accuracy of your information is important to us. If you wish to update any personal information that we hold about you please e-mail info@alphafirealarms.com, or write to us at Alpha Fire Alarms Ltd, Unit 15 Orion Court, Cranes Farm Road, Basildon, Essex, SS14 3DB, or alternatively telephone us on 01268 289990.
You have the right to ask for a copy of the information that Alpha Fire Alarms Ltd holds about you (we may charge £10for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in December 2017.